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National Quality Standard (NQS)

The National Quality Standard (NQS) sets a high standard for early childhood and outside school hours care in Australia. It includes 7 key areas important for children’s development. Services are assessed and rated by their regulatory authority in each area and given an overall rating based on these results.

Quality Area 1 – Educational program and practice

Educators create child-focused, engaging programs that maximize each child’s learning and development opportunities.

Learn more about QA1

Quality Area 2 – Children's health and safety

Children have the right to quality education and care in a safe, healthy, and supportive environment.

Learn more about QA2

Quality Area 3 – Physical environment

The physical environment is safe, suitable, and offers diverse experiences that promote children’s learning and development.

Learn more about QA3

Quality Area 4 – Staffing arrangements

Qualified and experienced educators build warm, respectful relationships with children, create predictable environments, and encourage active engagement in the learning program.

Learn more about QA4

Quality Area 5 – Relationships with children

Relationships with children are responsive, respectful, and foster a sense of security and belonging.

Learn more about QA5

Quality Area 6 – Collaborative partnerships with families and communities

Collaborative relationships with families are crucial for quality outcomes for children, and community partnerships based on active communication, consultation, and collaboration are essential.

Learn more about QA6

Quality Area 7 – Governance and leadership

Effective leadership and governance of the service enhance environments for children’s learning and development. Leaders establish shared values and provide clear direction for continuous improvement.

Learn more about QA7

Quality Area 1 – Educational program and practice

Educators create child-focused, engaging programs that maximize each child’s learning and development opportunities.

CELEBRATIONS POLICY

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EDUCATIONAL PROGRAM POLICY

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MULTI-CULTURAL POLICY

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PHYSICAL ACTIVITY POLICY

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MULTICULTURAL GUIDANCE AND PROCEDURE

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Quality Area 2 – Children’s health and safety

Children have the right to quality education and care in a safe, healthy, and supportive environment.

ADMINISTRATION OF FIRST AID POLICY

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ADMINISTRATION OF MEDICATION POLICY

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CHILD SAFETY AND WELLBEING POLICY (VIC)

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CLOTHING POLICY

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DEALING WITH INFECTIOUS DISEASE POLICY

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MULTI-STOREY BUILDING POLICY

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EXCURSION/INCURSION POLICY

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ENROLMENT & ORIENTATION POLICY

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FLOOD MANAGEMENT POLICY

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FREE KINDERGARTEN PROGRAM ENROLMENT POLICY

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FURNITURE AND EQUIPMENT SAFETY POLICY

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NUTRITION AND FOOD SAFETY POLICY

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IMMUNISATION POLICY

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INCIDENT, INJURY, TRAUMA & ILLNESS POLICY

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LOCKDOWN POLICY

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MOBILE DEVICE USAGE POLICY

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HANDWASHING POLICY

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HEAD LICE POLICY

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HEALTH AND SAFETY POLICY

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WORK HEALTH AND SAFETY POLICY

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NAPPY CHANGE AND TOILETING POLICY

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REPORTABLE CONDUCT SCHEME POLICY (Vic)

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BREASTFEEDING POLICY

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CLOSED‐CIRCUIT TELEVISION SYSTEM (CCTV) POLICY

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PHYSICAL ACTIVITY POLICY

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PRIVACY AND CONFIDENTIALITY POLICY

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ADVENTUROUS (RISKY AND NATURE) PLAY POLICY

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MEDICAL CONDITIONS POLICY

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MANAGING AN AGGRESSIVE PERSON/VISITOR POLICY

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DELIVERY OF CHILDREN TO, AND COLLECTION FROM EDUCATION AND CARE SERVICE PREMISES

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ADMINISTRATION OF MEDICATION PROCEDURE

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BOTTLE PREPARATION PROCEDURE

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BREAST MILK PREPARATION PROCEDURE

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EXTREME WEATHER PROCEDURE

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FORMULA BOTTLE PREPARATION PROCEDURE

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LOCKDOWN PROCEDURE

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NAPPY CHANGE PROCEDURE

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REPORTING INFECTIOUS DISEASES PROCEDURE

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SUPERVISION GUIDELINES AND PROCEDURE

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TOILETING PROCEDURE

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ADMINISTRATION OF FIRST AID PROCEDURE

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BATHROOM AND NAPPY CHANGE CLEANING PROCEDURE

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CHILD PROTECTION NOTIFICATION PROCEDURE

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CHILD SAFE ENVIRONMENT PROCEDURE

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CLOTH NAPPIES GUIDE AND PROCEDURE

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ILLNESS MANAGEMENT PROCEDURE

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MANAGING MEDICAL CONDITIONS PROCEDURE

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SAFE USE OF DIGITAL TECHNOLOGIES AND ONLINE ENVIRONMENTS PROCEDURE

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SLEEP AND REST PROCEDURE

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Quality Area 3 – Physical environment

The physical environment is safe, suitable, and offers diverse experiences that promote children’s learning and development.

FREE KINDERGARTEN PROGRAM ENROLMENT POLICY

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FURNITURE AND EQUIPMENT SAFETY POLICY

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ANIMAL AND PET POLICY

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EMERGENCY EVACUATION PROCEDURE

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MULTICULTURAL GUIDANCE AND PROCEDURE

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Quality Area 4 – Staffing arrangements

Qualified and experienced educators build warm, respectful relationships with children, create predictable environments, and encourage active engagement in the learning program.

BULLYING, DISCRIMINATION AND HARASSMENT POLICY

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CODE OF CONDUCT ACKNOWLEDGEMENT

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PROBATION INDUCTION AND ORIENTATION POLICY

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DEALING WITH COMPLAINTS POLICY (Staff)

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STAFF LEAVE ENTITLEMENT POLICY

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PREGNANCY IN EARLY CHILDHOOD POLICY

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PROBATION INDUCTION AND ORIENTATION POLICY

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RECRUITMENT POLICY

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RELIEF STAFF POLICY

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RESPONSIBLE PERSON PROCEDURE

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Quality Area 5 – Relationships with children

Relationships with children are responsive, respectful, and foster a sense of security and belonging.

ANTI-BIAS AND INCLUSION POLICY

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RESPECT FOR CHILDREN POLICY

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BEHAVIOUR GUIDANCE: BULLYING POLICY

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BEHAVIOUR GUIDANCE PROCEDURE

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CHILDREN IN THE WORKPLACE POLICY

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GENDER EQUITY POLICY

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INTERACTIONS WITH CHILDREN, FAMILIES AND STAFF POLICY

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Quality Area 6 – Collaborative partnerships with families and communities

Collaborative relationships with families are crucial for quality outcomes for children, and community partnerships based on active communication, consultation, and collaboration are essential.

ENROLMENT & ORIENTATION POLICY

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CHILDREN IN THE WORKPLACE POLICY

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MANAGING AN AGGRESSIVE PERSON/VISITOR POLICY

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BEHAVIOUR GUIDANCE PROCEDURE

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COMPLAINT/GRIEVANCE PROCEDURE

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MULTICULTURAL GUIDANCE AND PROCEDURE

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ENROLMENT PROCEDURE

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Quality Area 7 – Governance and leadership

Effective leadership and governance of the service enhance environments for children’s learning and development. Leaders establish shared values and provide clear direction for continuous improvement.

DEALING WITH COMPLAINTS POLICY (Staff)

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PREGNANCY IN EARLY CHILDHOOD POLICY

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CCS ACCOUNT POLICY

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CCS DATA SECURITY POLICY

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CHILD CARE SUBSIDY NOTIFICATIONS POLICY

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CCS PERSONNEL POLICY

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CYBER SAFETY POLICY

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FRAUD PREVENTION POLICY

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PRIVACY AND CONFIDENTIALITY POLICY

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CHILD CARE SUBSIDY (CCS) GOVERNANCE POLICY

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GOVERNANCE POLICY

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KINDERGARTEN (VIC) PAYMENT OF FEES POLICY

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PAYMENT OF FEES POLICY

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STUDENT, VOLUNTEER AND VISITORS POLICY

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RECORD KEEPING AND RETENTION POLICY

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COMPLIANCE CALENDAR

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PRIVACY AND CONFIDENTIALITY PROCEDURE

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QUALITY IMPROVEMENT PLAN GUIDE

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VISITOR INDUCTION PROCEDURE AND CHECKLIST

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BEHAVIOUR GUIDANCE PROCEDURE

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COMPLAINT/GRIEVANCE PROCEDURE

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