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National Quality Standard (NQS)

The National Quality Standard (NQS) sets a high standard for early childhood and outside school hours care in Australia. It includes 7 key areas important for children’s development. Services are assessed and rated by their regulatory authority in each area and given an overall rating based on these results.

Quality Area 1 – Educational program and practice

Educators create child-focused, engaging programs that maximize each child’s learning and development opportunities.

Learn more about QA1

Quality Area 2 – Children's health and safety

Children have the right to quality education and care in a safe, healthy, and supportive environment.

Learn more about QA2

Quality Area 3 – Physical environment

The physical environment is safe, suitable, and offers diverse experiences that promote children’s learning and development.

Learn more about QA3

Quality Area 4 – Staffing arrangements

Qualified and experienced educators build warm, respectful relationships with children, create predictable environments, and encourage active engagement in the learning program.

Learn more about QA4

Quality Area 5 – Relationships with children

Relationships with children are responsive, respectful, and foster a sense of security and belonging.

Learn more about QA5

Quality Area 6 – Collaborative partnerships with families and communities

Collaborative relationships with families are crucial for quality outcomes for children, and community partnerships based on active communication, consultation, and collaboration are essential.

Learn more about QA6

Quality Area 7 – Governance and leadership

Effective leadership and governance of the service enhance environments for children’s learning and development. Leaders establish shared values and provide clear direction for continuous improvement.

Learn more about QA7

Quality Area 1 – Educational program and practice

Educators create child-focused, engaging programs that maximize each child’s learning and development opportunities.

ADDITIONAL NEEDS POLICY

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CELEBRATIONS POLICY

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EDUCATIONAL PROGRAM POLICY

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MULTI-CULTURAL POLICY

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PHYSICAL ACTIVITY POLICY

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Quality Area 2 – Children’s health and safety

Children have the right to quality education and care in a safe, healthy, and supportive environment.

ACCEPTANCE AND REFUSAL AUTHORISATION POLICY

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ADMINISTRATION OF FIRST AID POLICY

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ADMINISTRATION OF FIRST AID PROCEDURE

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ADMINISTRATION OF MEDICATION POLICY

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CHILD PROTECTION NOTIFICATION PROCEDURE

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CHILDREN’S ARRIVAL PROCEDURE

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CHILDREN’S DEPARTURE PROCEDURE

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CHILD SAFE ENVIRONMENT PROCEDURE

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CHILD SAFETY AND WELLBEING POLICY (VIC)

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CLOTHING POLICY

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DEALING WITH INFECTIOUS DISEASE POLICY

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DELIVERY OF CHILDREN TO, AND COLLECTION FROM EDUCATION AND CARE SERVICE PREMISES

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EMERGENCY AND EVACUATION POLICY

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EMERGENCY EVACUATION PROCEDURE

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EMERGENCY EVACUATION AND LOCKDOWN PROCEDURE AND GUIDE

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EMERGENCY MANAGEMENT PLAN

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EPILEPSY MANAGEMENT POLICY

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HEAD INJURY GUIDE AND PROCEDURE

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EXCURSION RISK ASSESSMENT AND MANAGEMENT PLAN GUIDE

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EXCURSION/INCURSION POLICY

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FLOOD MANAGEMENT POLICY

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FORMULA BOTTLE PREPARATION PROCEDURE

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HANDWASHING POLICY

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LOCKDOWN POLICY

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HEAD LICE POLICY

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HEALTH AND SAFETY POLICY

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ILLNESS MANAGEMENT PROCEDURE

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INCIDENT, INJURY, TRAUMA & ILLNESS POLICY

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LIFT POLICY AND EMERGENCY PROCEDURE

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NAPPY CHANGE PROCEDURE

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LOCKDOWN PROCEDURE

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MANAGING A MEDICAL CONDITION PROCEDURE

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MANAGING AN AGGRESSIVE PERSON/VISITOR POLICY

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MENU DEVELOPMENT AND REVIEW PROCEDURE

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MISSING CHILD DURING REGULAR TRANSPORTATION PROCEDURE

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REPORTABLE CONDUCT SCHEME POLICY (Vic)

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NAPPY CHANGE AND TOILETING POLICY

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NUTRITIONAL PRACTICES PROCEDURE

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PRIVACY AND CONFIDENTIALITY POLICY

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PRIVACY AND CONFIDENTALITY PROCEDURE

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REFUSAL OF AUTHORISATION PROCEDURE

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SUN SAFETY PROCEDURE

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REPORTING INFECTIOUS DISEASES PROCEDURE

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REST TIME PROCEDURE

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SAFE STORAGE OF HAZARDOUS CHEMICALS POLICY

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SLEEP AND REST POLICY

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UV / SUN SAFE POLICY

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VEHICLE/BUS TRANSPORTATION PROCEDURE

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SUPERVISION POLICY

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TEETHING POLICY

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TOBACCO, DRUG AND ALCOHOL-FREE POLICY

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UNEXPECTED DEATH OF A CHILD AT A SERVICE POLICY

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UNEXPECTED DEATH OF A STAFF MEMBER AT A SERVICE POLICY

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WORK HEALTH AND SAFETY POLICY

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CHILD PROTECTION POLICY (VIC)

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WATER SAFETY PROCEDURE

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Quality Area 3 – Physical environment

The physical environment is safe, suitable, and offers diverse experiences that promote children’s learning and development.

ENVIRONMENTALLY RESPONSIBLE POLICY

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PHYSICAL ENVIRONMENT POLICY

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FURNITURE & EQUIPMENT SAFETY POLICY

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Quality Area 4 – Staffing arrangements

Qualified and experienced educators build warm, respectful relationships with children, create predictable environments, and encourage active engagement in the learning program.

BULLYING, DISCRIMINATION AND HARASSMENT POLICY

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CODE OF CONDUCT

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PERFORMANCE MANAGEMENT POLICY

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PROBATION INDUCTION AND ORIENTATION POLICY

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RECRUITMENT POLICY

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RESPONSIBLE PERSON POLICY

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RESPONSIBLE PERSON PROCEDURE

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STAFFING ARRANGEMENTS POLICY

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Quality Area 5 – Relationships with children

Relationships with children are responsive, respectful, and foster a sense of security and belonging.

BEHAVIOUR GUIDANCE PROCEDURE

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BEHAVIOUR GUIDANCE: BULLYING POLICY

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BEHAVIOUR GUIDANCE-BULLYING RESPONSE PROCEDURE

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BEHAVIOUR GUIDANCE POLICY

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INTERACTIONS WITH CHILDREN, FAMILIES & STAFF POLICY

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Quality Area 6 – Collaborative partnerships with families and communities

Collaborative relationships with families are crucial for quality outcomes for children, and community partnerships based on active communication, consultation, and collaboration are essential.

CODE OF CONDUCT- FAMILIES AND VISITORS

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ENROLMENT POLICY

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ENROLMENT PROCEDURE

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Quality Area 7 – Governance and leadership

Effective leadership and governance of the service enhance environments for children’s learning and development. Leaders establish shared values and provide clear direction for continuous improvement.

DEALING WITH COMPLAINTS/GRIEVANCE PROCEDURE

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DEALING WITH COMPLAINTS POLICY (Staff)

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DEALING WITH COMPLAINTS POLICY

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GOVERNANCE POLICY

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OVERDUE FEE PAYMENT PROCEDURE

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PAYMENT OF FEES POLICY

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QUALITY AREA 7- GOVERNANCE AND LEADERSHIP

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STUDENT AND VOLUNTEER POLICY

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Uniform and presentation Policy for Employees

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